Gas and water work, done to the code and explained in plain language
5Star Plumbing Gas works on both sides of the Utah Valley house — gas lines, seismic shutoffs, appliance hookups and fireplaces, alongside radiant heat, basement bathrooms, sprinkler winterization, and hard water.
340 E University Pkwy, Orem, UT 84058
Licensed & insured / Call to check current availability
Plate 01 — Manifold and isolation valves
Gas and water
No trade handoffs
It affects your appliances
work begins
If you smell gas, we are not your first call
Leave the building. Don't operate switches, garage doors, or phones inside. Once you're outside and clear, call 911 or your gas utility's emergency line.
The utility responds to suspected leaks around the clock and makes the site safe. That is not something a plumbing contractor substitutes for. We are the licensed contractor who performs the repair afterwards, handles the permit, and gets you to the point where service can be restored.
- Step 01Leave the building immediately
- Step 02Do not operate any electrical switch
- Step 03Call 911 or the gas utility from outside
- Step 04Wait for the utility to secure the site
- Step 05Then call us for the licensed repair
Local problems, repeated often enough to specialise in
Utah Valley houses have a particular set of problems, and they repeat. Hard water that scales everything it touches. Basements that are cold, unfinished, and stubbed for a bathroom nobody has located. Sprinkler systems that must be emptied before the first hard freeze. Gas appliances that may need high-altitude adjustment nobody told the homeowner about. A fault line along the east bench.
We built this business around those specifics rather than a generic service list. That means we can usually tell you on the phone which of three likely causes you're describing, and it means the quote you get afterwards is for a scope somebody has actually looked at.
How we work- 01A price written after somebody has physically seen the problem
- 02Both options priced when two legitimate approaches exist
- 03Permits and inspection treated as scope, not as an optional extra
- 04Utility, code, and other-trade boundaries stated plainly
- 05Seasonal work booked before the season, not during the rush
Eight services, two sides of the house
Gas work and water work under one licensed contractor. Each entry opens a full page with scope, pricing factors, and where our responsibility ends.
Gas
Gas Leak Detection & Line Repair
Locating and repairing leaks on the customer side of the meter — after the utility has made the site safe.
Read more →Seismic Gas Shutoff Valve Installation
A valve that closes the gas automatically when the ground shakes. Worth understanding before you buy one.
Read more →Gas Appliance Hookups & Line Extensions
Ranges, dryers, fire pits, pool heaters, and BBQ stubs — sized for the load, not teed off the nearest pipe.
Read more →Gas Fireplace & Log Set Service
Pilot faults, glass haze, and the annual check that matters more at 4,500 feet than most people realise.
Read more →Water
Hydronic Radiant Floor Heating
In-floor heat for basements, additions, and garages — plus honest talk about retrofitting it into a finished room.
Read more →Basement Bathroom Addition & Rough-In
Utah basements are usually stubbed for a bathroom. Whether that stub is where you want it is the real question.
Read more →Sprinkler Backflow & Winterization
Blow-outs before the first hard freeze, spring startup, and backflow assembly testing.
Read more →Hard Water & Scale Solutions
Utah Valley water is genuinely hard. What softening fixes, what it doesn't, and whether you need it.
Read more →How a job runs
Describe the symptom
What the house is doing, since when, and whether anything is out of service.
We confirm the cause
Pressure test, camera, meter reading, or millivolt check — whatever the symptom calls for.
One scope, one number
A firm price for work you've seen, with alternatives where they genuinely exist.
Complete and verify
Work done, tested, inspected where required, and written up for your records.
What people call us about
Gas side
Water side
When to book what
Both trades in this valley are strongly seasonal. This is roughly how our year runs.
| When | Gas side | Water side |
|---|---|---|
| Early autumn | Fireplace service and furnace-season gas checks | Sprinkler blow-out before the first hard freeze |
| Winter | No-heat calls, pilot faults, appliance hookups | Frozen line repair, indoor projects |
| Spring | Line repairs and outdoor kitchen work | Sprinkler startup, backflow testing, softener service |
| Summer | Fire pits, pool heaters, patio gas stubs | Basement finishes, radiant install before flooring |
The two things people book too late in this valley: sprinkler winterization in autumn, and radiant tubing before the basement floor goes down.
Work, photographed
Every plate below is from a job our own crew carried out. No stock photography.
Plates show plumbing work carried out by our own crew. We are building a photographic record of our gas installations and will publish those here rather than using stock images of equipment we did not install.
What customers say
“They found the stub in our basement slab about two feet from where the plans showed it. That one visit changed the whole bathroom layout and saved us cutting concrete.”
“Pilot kept dropping out. He cleaned the thermopile, took a reading, and told me the part was fine. Didn't sell me anything.”
“Asked about a seismic shutoff valve. He explained what it doesn't do — including that it isn't a leak detector — before quoting. That's rarer than it should be.”
Comments shared by customers about their service visits. Names withheld at their preference.
Utah Valley
We work from University Parkway in Orem and cover Utah Valley — Orem, Provo, Lindon, Pleasant Grove, American Fork, Springville, Spanish Fork, and the communities in between.
Season governs our schedule here more than distance does. The first cold week fills the calendar with no-heat calls, and the first freeze warning fills it with sprinkler blow-outs. If your work is seasonal, booking early is worth more than anything else you can do.
Call (435) 213-8291Frequently asked
01Do you handle both gas and water work?
Yes, both under one licensed contractor. In a Utah home they overlap constantly — a water heater is a gas appliance, radiant floor heat runs off a gas boiler, and a basement finish usually involves both. Running both means fewer visits and no dispute between trades about whose problem it is.
02Is there a charge to come out?
For diagnostic calls, yes, and we state the amount when you book rather than after. Quotes that come from a walkthrough rather than diagnostics — a softener install, a basement rough-in, a radiant design — are generally free to assess because that visit is part of pricing the job properly.
03Are you licensed and insured?
Yes, licensed and insured in the State of Utah. Gas piping work is permitted and inspected as a matter of course on our jobs rather than treated as optional, and backflow assembly testing requires a separate tester certification — ask us to confirm any of this when you book.
04What areas do you cover?
We're on University Parkway in Orem and cover Utah Valley — Orem, Provo, Lindon, Pleasant Grove, American Fork, Springville, Spanish Fork, and the communities between. If you're at the edge of that, call and ask before booking rather than after.
05Do you take emergency calls?
We prioritise no-heat in cold weather, active leaks, and situations where the gas utility has shut off service pending repair. Availability depends on the day and season. For a suspected gas leak, the utility is the emergency response — call them first, then us.
06What don't you do?
Gas utility emergency response, chimney and flue relining, appliance repair beyond the gas connection, electrical work beyond our own equipment, concrete finishing, landscaping and irrigation redesign, and structural work. We coordinate with the trades that do and would rather name a boundary than stretch across it.
Tell us what the house is doing
Describe the symptom — gas side or water side. You'll get an honest read on urgency, what confirming it involves, and what that costs, before anyone drives out.